It can sometimes be pretty hard “putting yourself out there” and making yourself known to prospective employers, so I’ve decided to create a new section in my jobs blog in order to feature Community Managers who are looking for Online Community Manager positions. I figured, we post loads of jobs in this space, so why not give a platform for those looking for work to highlight their skills and ”Blow their own Trumpet” so to speak.
If you would like to be featured in this section please give me a shout.
I’m not going to do a preamble to introduce each person, as I feel that they will do a terrific job of doing that themselves. So to that end here is my first Featured Community Manager.
Ok, to start how about a bit of background. Share a little about yourself, and how you came to be a Community Manager.
I have over 13 years of experience working on the internet building sites, managing communities, e-sports, site marketing, and customer service. I love to build things and I am always working on something. In the past, I have built the Clan World Network and I helped found Game Trust.
What started out as a hobby, ignited into a passion.
I was one of the lucky few to be selected to be trained by Microsoft back in 1998, when it was a privilege to be sought out and offered the position to become a “Systems Operator” or “Sysop” for the Microsoft Internet Gaming Zone. I had to train in online classroom classes, take a test, and have the required experience before I passed and was promoted.
While I was on the Microsoft Gaming Zone, I played the game Jedi Knight Dark Forces 2 which was one of the best games ever at the time and a huge hit for games industry. I started a tournament site called the Clan World Tournament on a free hosting site called Tripod to host tournaments for the game. I was good at it and the site took off in popularity with in the community. For the next 8 months or so, I steadily hosted weekend events for Jedi Knight offering tournaments on the weekend. I offered achievements and trophies as rewards to the winners to put on their clan and personal sites.
As my site grew, I quickly moved to JediNights.com which was a Star Wars fan site hosting network for any content Star Wars related. I also partnered with Michael Lindley from Adrenaline-Rush Rb6 ladder for Rainbow Six. He had the ladder system I wanted and I offered the tournament systems. I grew too big for the site to handle. I expanded to other games such as Half-Life, Tribes, Shogo, Quake 2 and was offered a chance by Sierra Interactive to become an affiliate under their umbrella of WON.net. I launched the Clan World Network upon moving. The CWN was a full service network that catered to clans with multiple domains for each service.
The Clan World Network was one of the first gaming sites on the web that featured tournaments, leagues, ladders and contests in retail PC games. Clanladder.com for gaming ladders for all types of games and genres, clanleague.com for gaming leagues with season style competitions, Clan Database was a profile site like MySpace for player sites and clan sites. ClanEmail.com offered free email for anyone who wanted their own branded clanemail email. The site known as the CWT became ClanTourney.com for online tournaments. All these sites fell under Clan Network.com brand.
Under the Clan World Network, the ladder site achieved over 3 million matches, the CWT offered the largest scale online tournaments in any game, and more then a half a million clans and players registered over the years on the Clan Database. The network of sites survived multiple dot com bombs and relied on the community itself to sustain it self at times due to the high price of bandwidth at times. I have traveled all over the US hosting LAN parties, tournaments, and attending industry events. I hosted numerous launch tournaments for multiple titles across many platforms for multiple publishers and developers.
I was almost sold multiple times to companies but it never exactly worked out. My last stop was working with Game Trust.
Game Trust was a skill gaming platform where they provided the way to take a percentage of a deposit in a games of skill. They used web games such as checkers, chess, 8ball pool, etc. As a founder, I wrote a lot of the design documents for building the lobby features and administration tools. I also educated and recruited the volunteers to administrate the forums and lobbies of the games by writing handbooks and guidelines to follow. I successfully programmed the first tournament system that was integrated in the game lobby system.
While helping Game Trust launch, I needed to find full time work and I became a 911 EMS/Fire Dispatcher for the City of Philadelphia. I transitioned well due to my community management experience and my knowledge how to handle high stress situations with people. Game Trust was eventually sold to Real Networks.
The recession has hit me really hard. I have been unable to find work. I continue to network, blog, and learn new things. Everyday is a new day it is important to keep positive and take a breathe when you need too. I continue to manage my social media influence online via Twitter, Facebook, LinkedIn and other mediums. I keep a positive Kred and Klout score for reference.
I have a popular blog located at www.mbhahn.com that has my resume, media kits of the Clan World Network and articles on my experiences. I frequent many twitter chats as a participant and host.
Where are you located, and would you be willing to relocate?
I am located in Philadelphia, PA and if offered a position I would be relocate anywhere in the world.
What are you looking for in a new Community Manager role and are there specific areas you would like to concentrate on (e.g. gaming etc,)?
While I do have a background in casual and hardcore gaming communities and e-sports, I am willing to work as a community manager for any type of product or service. While offering services for clans and players in different games, I learned that each game was a different community with different rules. It was important to pay attention and accommodate their needs if needed.
What would you say are the best things about being a Community Manager? E.g. What do you enjoy most about the role?
The best things that I like about community management is the relationships I forged. Some of my best friends today are people I met from my communities. It is important to listen, engage, and respect one another s opinion whether you disagree or not.
It is also fun to watch your body of work grow. Using tools from social media and community management to see all the happy community members bring their friends in a community to share the experiences they have. It makes the job rewarding.
Following on from that, what are the worst things about being a Community Manager, and how do you deal with that?
The worst part for me was the popularity. I found it hard to get away online or offline without some sort of interruption. When your successful you have to realize it is part of the territory. The community members wanted instant and quick resolution for everything. I had one of the best staffs of volunteers any community would want. In order to provide some of the best services, I had to sacrifice some of my “Me” time for the good of the community.
If you would like, share something about yourself that only a few people know about you, but you wish more people could know.
Not many know this but I started out in chef school and working at restaurants. I started as a bus boy and dishwasher. I worked my way up to line cook. I was able to learn how to work with customers there. While working as community owner if the CWN, I became a 911 dispatcher where I learned to save lives and deliver babies over the phone.
I also have a development/programming itch. I created a successful anti cheat patch for the game Jedi Knight Dark Forces 2, I designed over 50 levels and level packs for the game.
I am also a member of International Gaming Development Association (IGDA)
If you were written about on front page of a newspaper, or magazine, what would the headline say?
The Man with the Dream
I know this isn’t easy, but what three words would you use to describe yourself?
Passionate, Thinker, Jack-of-All Trades
Anything else you would like to share?
I hope I didn’t leave a lot of information out for sake of brevity. Your a sum of your experiences, just happen to figure out which ones are relevant and interesting. I am always thinking of new ways to do things. I love working as a brand advocate for my friends.
Your experiences get you so far.
Once you stop learning your behind already.
The world changes around you if you don’t keep up with it.
Where can you be contacted?
I can be found on the @theCMGR #cmgrchat every Wednesday at 2 pm EST on Twitter and on the @MyCmgr Google Hangout on G+ every Friday at 2pm EST.